Return and Refund Policy

Thank you for shopping at Sharp Glory. We strive to deliver high-quality products and service. If you experience any issues with your order, please review our policy below, which is based on guidelines provided by our fulfillment partner.

1. Eligibility for Returns and Refunds

• Damaged or Defective Products:
  If your order arrives damaged or defective, you may be eligible for a full refund or replacement. For ordinary products, please contact us within 3 days of receipt; for electronic items, please contact us within 7 days. Evidence such as clear photos or videos of the damage is required.

• Incorrect or Missing Items:
  If you receive the wrong item or parts are missing, please submit a claim with supporting evidence (screenshots, photos) within 3 days of delivery. We will verify your claim and, if approved, issue a refund or send the missing item at no additional cost.

• Orders Not Received:
  If your order is not received, first check the tracking information provided. In cases where the delivery cannot be confirmed, a non-delivery certificate issued by your local post office or courier may be required. Claims for non-delivery must be submitted within the timeframe specified by our shipping provider.

2. Order Cancellation

• Before Processing:
  Orders may be cancelled and fully refunded if they have not yet been processed for shipping.

• After Shipping:
  Once an order has been dispatched, cancellation requests may not be accepted. Please contact our customer support immediately for any cancellation inquiries.

3. Return and Refund Process

1. Contact Customer Support:
   Please reach out to our customer service team with your order number, a detailed description of the issue, and any supporting documentation (photos or videos).

2. Review and Approval:
   Our team will review your claim according to our dispute resolution process. You may be asked to provide additional information if necessary.

3. Return Instructions:
   If your claim is approved and a return is required, you will receive detailed instructions on how to return the product. Please note that international return shipping costs may apply. In many cases, we encourage resolving the issue without a physical return to avoid high shipping fees and potential damage during transit.

4. Refund or Replacement:
   After receiving and verifying the returned product (if applicable), we will process a refund to your original payment method or arrange for a replacement, depending on your preference and product availability.

4. Important Notes

• Dispute Process:
  All disputes or claims must be initiated through our customer support. Failure to follow the prescribed process may result in the denial of your claim.

• Delivery Delays:
  In some instances, delays due to customs or logistics are beyond our control. We recommend contacting your local postal service before initiating a claim for delayed orders.

• Condition of Returned Products:
  Products must be returned in their original condition. Claims may be denied if the product is not in a resalable state or if the claim does not meet our criteria.

• Amendments:
  We reserve the right to modify this Return and Refund Policy at any time without prior notice. Please review this page periodically for any changes.

5. Contact Us

For any questions or further assistance regarding returns or refunds, please contact our customer service team at:
Email: shop@sharpglory.com
Whatsapp : +447925183086