Frequently Asked Questions (FAQs) – Sharp Glory
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, select your lovely item, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and complete the payment.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), Stripe, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, we process it quickly to ensure fast delivery. If you need modifications or cancellation, please contact us within 12 hours of placing the order.
Q: Do you offer discounts or promo codes?
A: Yes! We properly run promotions. Follow us on social media or Sign up for our newsletter to get exclusive discounts.
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2. Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we ship to the USA, UK, and Europe. More locations will be added soon.
Q: How long does delivery take?
A: Delivery times depend on your location:
USA & UK: 5-10 business days
Europe: 7-12 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package on our website or the courier’s website.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50.
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3. Returns & Refunds
Q: What is your return policy?
A: We offer a 10-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange.
Q: How do I initiate a return?
A: Contact our support team at support@sharpglory.com with your order details, and we’ll guide you through the process.
Q: Do I have to pay for return shipping?
A: If the product is defective or incorrect, we cover the return shipping cost. Otherwise, the customer is responsible for return shipping.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
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4. Product & Care
Q: Are your products authentic and high quality?
A: Yes! We carefully source our products from trusted suppliers to ensure quality, durability, and style.
Q: How do I take care of my watch/sunglasses/belt/wallet?
A:
Watches: Keep away from water (unless waterproof). Store in a dry place.
Sunglasses:
Use a microfiber cloth to clean. Store in a case.
Belts:
Avoid excessive moisture. Clean with a leather conditioner if needed.
Wallets:
Keep dry and use a leather conditioner for long-lasting quality.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via:
Live Chat: Available on our website
Social Media: Message us on Instagram or Facebook
Q: What are your customer support hours?
A: Our team is available Monday – Saturday, 9 PM – 6 AM (GMT) to assist you.